If a party who has retained Chris Fitton as the mediator in a case feels dissatisfied with the service it has received, please let us know.

Chris Fitton Mediation Ltd agrees to:

• treat all complaints seriously and deal with them properly;
• resolve complaints promptly;
• learn from complaints and take action to improve.

If the mediator appointment was one made through the mediator agency IPOS Mediation then we will refer your complaint to that agency for consideration and it will be that agency’s complaints procedure which applies.

If the mediator appointment was not one made through a mediator agency then the complaints procedure adopted by the Civil Mediation Council will be followed. Details on that complaints procedure can be found here.